Refund policy

At Kenzy Co., all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery with your order number and clear photos of the item. We’ll review the issue and, if it was our error, we’ll replace the item or issue a refund at our discretion.

If you have any questions about sizing or products before placing your order, please contact us—we’re happy to help!